Last updated: 14 October 2026
KEY POINTS
- 14 days from delivery to request a return
- Items must be unworn, in the condition sent, with the Low Supplier security tag attached and intact
- You arrange and pay for return postage
- Sale items: store credit only
- Refund within 14 days of your item reaching us
HOW TO START A RETURN
Log in to your account at lowsupplier.co.uk, open your order and request a return, or email contact@lowsupplier.co.uk with your order number. Once approved, we email you the return address and instructions. Put a note inside the parcel with your order number and name. Post your item within 14 days of your return request. Late returns will not be accepted. We recommend using a tracked, signed-for and insured service, as the item remains your responsibility until it reaches us.
DO NOT SEND RETURNS TO OUR REGISTERED OFFICE. Only send items to the address in your approval email.
OUR SECURITY TAG
Every item is sent with a Low Supplier security tag and photographed at dispatch. You may try your item on with the tag in place, as you would in a shop. Items that have been worn, or are returned with the tag removed, damaged or replaced, will not be refunded, as their value has been reduced in full. At our discretion we can post the item back to you at your cost.
YOUR REFUND
We inspect every return on arrival and refund within 14 days of receiving it, to your original payment method. If you return your whole order, we refund our standard delivery charge of £3.85 (only £3.85 if you chose a faster delivery option). Delivery is not refunded on partial returns. Return postage is not refunded. Store credit is available on request for the full amount paid, valid for 12 months.
SALE ITEMS
Items bought in a sale or with a discount code can be returned for store credit only, under the same conditions.
NON-RETURNABLE ITEMS
For hygiene reasons, underwear, swimwear and fragrance are sent sealed and cannot be returned once the seal has been broken. Gift cards cannot be returned.
FAULTY, DAMAGED OR INCORRECT ITEMS
Contact us within 48 hours of delivery with your order number and photos and we will put it right. We cover return postage on these items. This does not affect your statutory rights.
PRE-OWNED ITEMS
Our items are pre-owned and may show signs of previous use, which we describe and photograph in each listing. Wear that is described or shown in the listing is not a fault. Sizes are taken from the item's label unless stated otherwise, so please check the measurements and details before buying.
OUR DETAILS
LWSP Fashion Ltd, registered in England and Wales, company number 16119315.
Registered office (correspondence only, DO NOT SEND RETURNS HERE): 49 Jamaica Street, Liverpool, L1 0AH.
Contact: contact@lowsupplier.co.uk